This Shipping Policy governs the dispatch, delivery, timeline expectations, logistics responsibilities, and transit-related obligations associated with product purchases made on the Brand Unique platform. By placing an order with us, customers acknowledge and agree to the terms mentioned herein.

1. Order Processing & Dispatch Window

Once an order has been successfully placed and payment has been confirmed, it enters our processing queue. During this stage, product verification, packing, quality inspection and dispatch allocation is carried out.

• Standard processing time ranges between 1–3 business days.

• During high volume events, festive seasons, offers and sale periods, processing may require additional working days.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Orders containing multiple items may, in rare scenarios, be shipped in separate consignments.

Processing initiation does not guarantee immediate dispatch and is subject to availability and backend workflow evaluation.

2. Shipping Timeline & Delivery Expectations

Upon dispatch, transit time varies based on geographical location and courier network efficiency:

• Metro Cities: Estimated delivery within 3–7 business days

• Tier 2 & Tier 3 Cities: Estimated delivery within 5–10 business days

• Remote / Out-of-Service Regions: Delivery may exceed the standard timeline

These are approximate delivery windows and not guaranteed service commitments. External factors including weather conditions, operational delays, strikes, routing changes, pandemic restrictions or logistics disruptions may extend delivery duration beyond estimates.

Brand Unique shall not be held liable for delays caused by third-party courier partners or circumstances beyond operational control.

3. Tracking Information

Once your order has been shipped:

• A tracking link or tracking ID will be shared via email/SMS.

• Tracking data may take time to update depending on courier system synchronization.

• Customers may monitor parcel status until final delivery.

Any discrepancy between tracking and real-time movement is subject to courier process variations.

4. Shipping Charges

Shipping charges may differ based on:

• Delivery location

• Weight/size of products

• Ongoing promotional campaigns

• Minimum order value criteria

If free shipping is offered, it applies only when order meets predefined eligibility terms. Shipping fees, if applicable, are non-refundable.

5. Address Accuracy & Delivery Attempts

Customers are responsible for providing accurate and complete delivery addresses. In cases of:

• Incorrect or incomplete address entered by customer

• Recipient unavailable to accept parcel

• Delivery attempt failures due to phone unreachable/not answered

Courier may perform multiple attempts or hold shipment at a nearby hub for limited time. Return-to-origin (RTO) due to such cases may require additional re-shipping charges payable by customer.

Brand Unique will not issue refunds under such conditions.

6. Lost, Delayed, or Tampered Shipments

If your shipment appears delayed, lost, or shows no movement for an extended period, customers must contact us with order details for escalation. However:

• Courier investigations may require time before resolution.

• Brand Unique cannot process replacements/exchanges until courier status confirmation.

• Tampering/damage must be reported within 24–48 hours of delivery with photographic evidence.

Final decision rests solely with Brand Unique after assessment.

7. International Shipping (If Applicable)

If international delivery services are offered in future or during selected campaigns:

• Duties, taxes, customs clearance fees shall be borne by the recipient.

• Delivery timelines may vary significantly due to cross-border regulations.

• Returns/refunds for international orders will not be accepted — exchange rules remain applicable.

International logistics terms may be updated without prior notice.

8. Undelivered & Returned Orders (RTO Cases)

If an order returns to us due to failed delivery attempts, wrong address, refusal to accept parcel, non-responsiveness, or any customer-related reason:

• Re-shipping will be initiated only after customer pays additional shipping charge.

• Failure to respond within defined timeframe may lead to order closure without refund.

Brand Unique reserves full rights to handle RTO cases per internal policy evaluation.

9. Policy Amendments

Shipping protocols may be modified, updated, expanded, or revised periodically based on logistics partnerships, operational updates, or policy improvement. The version displayed on website at time of purchase will be considered valid.

10. Support & Shipment Assistance

For order tracking issues, delivery concerns, address corrections, or shipping-related inquiries, customers may connect with us at: brandunique788@gmail.com

 (Kindly include Order ID for quicker assistance)

Final Note

This Shipping Policy is designed to ensure transparency and clarity, although certain situations may require case-specific handling depending on operational feasibility. We aim to deliver products swiftly and securely, and appreciate your patience in circumstances where external factors impact timelines.

Thank you for choosing Brand Unique.